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Terms and Conditions on Rental Hire

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Please Read Through & Sign the Form Below

Campervan Rental Agreement / Contract

Eligibility
  • No one other than the drivers named in the proposal forms may drive the hired vehicles.
  • ALL named drivers must be over 21 (Drivers over 79 need to contact us first for confirmation), should be of good health and have held a full/valid UK driving licence for at least two years.
  • The licence must be clear of any endorsements apart from up to six speeding related endorsements special conditions may apply. (Please contact us prior to booking).
  • It is a requirement for ALL intended drivers to produce their licence at the point of the vehicle collection; and to provide a DVLA check code for each licence, dated within 30 days of the start of the rental period. For foreign driving licences you must provide extra proof of address and a current passport.
  • For ALL drivers there is a requirement for further Identity checks. As such secondary proof of identity. This is required for ALL intended drivers.
  • At the point of rental, a copy of the photo-card driving licence of ALL intended drivers will be taken along with proof of identity such as a signed debit or charge card in the driver's name signatures must match those on the rental agreement.
  • Further identity checks can be fulfilled by showing either a passport or other national ID card plus 2 x utility bills dated within 90 days of the hire date and have same address as appears on the intended drivers driving licence.
  • Visitors from abroad (does not apply to EU Countries) are advised to obtain an International Licence. It does not automatically disqualify you from driving if you do not meet the required criteria, but we shall need to refer you to our insurance company to check if they will offer insurance cover.
  • It is a condition of our insurance that you disclose all relevant information to us about your driving experience including any endorsements or convictions on your driving licence as well as any insurance claims or accidents that you have been involved in, in any country. Failure to do so or giving false information will lead to invalidating your cover under this agreement.
The Vehicle shall not be on hire to or be driven by:
  • Hirers under 21 or over 79 years of age unless otherwise agreed by the Insurer.
  • Hirers aged 21 to 22 unless a full valid United Kingdom or EU driving licence has been held for 2 years unless prior authority has been given by insurers.
  • Hirers who have not held a full valid United Kingdom or EU driving licence for 2 years.
  • Persons who have been convicted of an offence in connection with the driving of a motor vehicle or motorcycle and/or have had their driving licence endorsed or suspended or more than 6 penalty points imposed. "Spent" convictions, covered by the Rehabilitation of Offenders Act 1974 may be disregarded
  • Persons who have had their insurance declined and/or renewal refused and/or special insurance terms imposed as a result of claims experience and/or have had their insurance or cover cancelled by any Motor Insurer.
  • Persons engaged wholly or partly in professional entertainment or professional sports persons.
  • Jockeys and persons connected with racing, gaming industry or press of any sort.
  • Persons who, whilst driving, have been involved in more than one fault accident during the past 3 years. Foreign Service Personnel other than persons holding a full UK/EU licence for 2 years or more.
  • The insured vehicle(s) shall be driven only by the Hirer or other permitted driver who has completed and signed a rental agreement (by each hirer or other permitted driver)
Bookings
  • A minimum £100 p/week or part week of hire is required to secure your booking. We only accept payments by Credit/debit card or bank transfer.
  • The booking deposit is non-refundable and shall be deducted from all hire charges.
  • Bookings for EU travel add £100 for EU breakdown/Insurance. If you plan to travel outside the UK, you must inform us at point of booking as a VE103R document must be obtained prior to collection date.
  • If travel outside of the UK is authorised it is your responsibility to check that the vehicle meets the requirements of the Country(ies) that you intend to visit and to ensure at your own cost that these requirements are met.
  • PLEASE NOTE WE ONLY ACCEPT PAYMENT BY CREDIT/DEBIT CARD OR BANK TRANSFER
Cancellations of Bookings

Cancellations must be in writing, and are charged as follows:

  • Should you cancel your confirmed booking less than 4 weeks prior to commencement of hire you will forfeit the booking deposit.
  • Should you cancel your confirmed booking up to 4 weeks prior to, or fail to turn up for commencement of hire, you will forfeit the booking deposit and hire charge already paid.
  • This will also apply if, upon inspection of the named driver(s) licences, they are found to be invalid or do not comply with the information stated on the booking form.
  • Falcon Van Conversions Ltd recommend that the hirer takes out travel insurance.
Availability
  • In circumstances beyond our control if a vehicle previously booked by the hirer is not available due accident, theft, weather conditions, or any other reason or circumstance, then we will endeavour to supply a replacement vehicle of similar size and specification, if this is not possible then we will refund all monies paid immediately.
  • Falcon Van Conversions Ltd will have no obligation whatsoever with regard to refunding any monies paid for campsites booked, events booked, travel booked or any other circumstances.
Payment
  • Full payment is due, 30 days prior to collection of the vehicle. We accept Credit/Debit card or bank transfers for any payments. We do not accept cash payments.
  • A damage excess/Security deposit is taken upon collection of the vehicle of £500 and is fully refundable upon safe return of the vehicle on the agreed date and time unless otherwise agreed by Falcon Van Conversions Ltd.
  • If the vehicle is returned late, dirty or damaged in any way the cost to clean/repair will be deducted from the security deposit. This will be charged at £50 p/hour and will be retained for cleaning / LABOUR.
  • Vehicle pick-up 13:00 (unless other arrangement is agreed)
  • Vehicle drop-off 12:00 (unless other arrangement is agreed)
  • Vehicle must be returned by 12pm on last day of rental. Late returns will be surcharged at the rate of £50 per hour, or part hour.
  • Your security deposit will be refunded within 7 days of the end of the hire where there is no claim against you; where there is a claim against your security deposit, we will refund any excess where applicable within 7 days of receiving settlement for any damages or losses, including from third parties, or within 7 days of ascertaining the value of our claim against you.
Insurance
  • All vehicles are comprehensively insured for the named driver(s) during the hire period only as detailed on the booking form or email.
  • Up to two additional drivers can be added at an additional charge of £20 per Driver
  • A refundable damage/security deposit of £500 minimum is payable upon vehicle pick-up. In the event of an insurance claim against a 3rd party, a further £500 will be taken to cover the £1000 insurance excess charge. Any damage to the vehicle during the hire period that is not covered by an insurance claim will be deducted from the security deposit; this will include any loss/damage of equipment.
  • Windscreen excess £500
  • Every accident or any damage or defect must be reported Falcon Van Conversions Ltd immediately on 07779806875. An accident form may have to be completed at the end of the hire period.
  • Any damage to tyres, any theft of personal property is not covered by our insurance, and any such damage or loss shall be at your expense. Falcon Van Conversions Ltd recommends that the hirer takes out their own Travel/Personal belonging’s insurance. To cover those items outside the remit of our Motor Vehicle Insurance, as we are not responsible for your failure to seek adequate cover
  • Driving by non-named drivers or late returns of vehicle renders the insurance invalid and the driver therefore commits an offence under the Road Traffic Act, and will be solely responsible for any damages or personal injuries incurred and the full security deposit will be retained.
Limitations & Liabilities

Falcon Van Conversions Ltd accepts no responsibility for replacement vehicle costs, travel or accommodation costs or any other loss claims arising from a vehicle breakdown or accident.

The Hirer:

  • Is liable for any cost incurred for speeding or parking fines, congestion charges, Emission zone (ULEZ) charges or any other offences committed against the road traffic act regulations.
  • Must remember that although these are leisure vehicles, it is an offence to drink and drive.
  • Undertakes responsibility for the control of the vehicle on hire to you.
  • Is liable for any damage to the vehicle or contents during the hire period.
  • Shall not tow any trailer or vehicle behind the hired vehicle. (unless prior agreement with our insurance).
  • Shall not carry more passengers than the seating capacity of the vehicle, as defined in the vehicle specifications or allow the vehicle to be overloaded, 2.7 tons gross.
  • Shall ensure that the driver and all passengers required by law to do so shall, at all times when the vehicle is being driven wear the seat belts provided.
  • Shall not use the vehicle to carry passengers or goods for hire or reward.
  • Shall not use for driving off-road or on any unsealed roads, for racing,competitions,rallies,trials,track days or any purpose connected with the motor trade.
  • Shall not, without written consent from Falcon Van Conversions Ltd, remove the vehicle from the UK mainland.
Breakdowns & Accidents
  • In the event of a breakdown or accident a Recovery and Repair Service is provided for all our vehicles (details inside vehicles).
  • You are authorised to spend £100 on any necessary repairs and/or replacement parts, and we will reimburse you against a valid VAT receipt.
  • Any repair above £100 will have to be authorised by Falcon Van Conversions Ltd
  • Any breakdown, malfunction or damage caused by your negligence must be repaired/made good at your own expense.
General
  • The vehicle and its contents remain the property of Falcon Van Conversions Ltd at all times.
  • The hirer is required to keep the vehicle securely locked at all times when it is left unattended, and to refrain from any action or omission which may prejudice Falcon Van Conversions Ltd rights to the vehicle.
  • Falcon Van Conversions Ltd reserves the right to retain in part or whole the security deposit if additional deep cleaning or repair is required upon return of the vehicle.
  • All our vehicles are fitted with forward facing Dash cam’s along with advanced tracking and monitoring systems.
Vehicle Conditions
  • The hirer acknowledges delivery of the vehicle and its contents, free from defects or damage, other than as specified by Falcon Van Conversions Ltd on the vehicle inspection form.
  • Before the commencement of hire the hirer is advised to check the vehicle thoroughly and register any concerns before leaving the premises of Falcon Van Conversions Ltd.
  • The vehicle must be returned in the same condition as when hired, with the interior and appliances clean.
  • Falcon Van Conversions Ltd will make a charge of £50 per hour for the cleaning of dirty or stained carpets or upholstery.
Fuel, Oil & Gas
  • The hirer will be liable if incorrect fuel type is used.
  • The fuel level will be handed over full with the expectation that it will be returned full.
  • If not returned with a full tank, Falcon Van Conversion Ltd will fill the vehicle, this will however, incur a £30 filling charge plus the cost of the fuel.
  • Throughout the duration of the Hire, the hirer will be responsible for the regular checking of oil and water levels, and the use of the correct type of fluids.
  • Our vehicles are fitted with one gas bottle. If you require additional gas this will be at your own cost. (all efforts will be made to ensure you have plenty of gas for your trip).
Suitable Persons
  • Falcon Van Conversions Ltd has the right to refuse to handover the vehicle upon arrival of the hirer to any person who in our opinion is not suitable to take charge of the vehicle, due to any concerns we have for the safety of the vehicle or its occupants or other road users.
  • Falcon Van Conversions Ltd will have no obligation whatsoever with regard to refund of any monies paid for campsites booked, events booked, travel booked, or any other circumstances.
Vehicle Keys & Weight
  • Vehicle Keys must never be left in unattended vehicle.
  • Vehicle must be securely locked when unattended and keys should never be left unattended in the vehicle.
  • When not in use all reasonable measures must be taken by the hirer to ensure the safety and security of the vehicle.
  • Loss of vehicle ignition key will result in a replacement charge of £300 and all other costs involved in the recovery of the vehicle.
  • It is the hirer’s responsibility to ensure the gross vehicle weight in so no more than 2900KG when fully loaded and must ensure contents are secure at all times.
Pets
  • We do allow Dogs/pets dependant on age and breed, so long as they sleep in their own beds and you use your own throws to protect the upholstery.
  • We charge £20 per pet.
  • You must ensure that the vehicle interior is pristine and shows no sign of a pet having been in it upon its return.
  • This is important as the next customer may have an allergy to pets.
Smoking
  • It is against the law to smoke in all hire vehicles. A charge of £250 will be imposed if customers are found to have been smoking in our vehicle(s).
  • Or a maximum fine of the full security Deposit could be imposed if damage is caused by smoking.

Campervan Rental Agreement Form

Please Fill Out the Form and Sign

The Hirer agrees to take on the hire of the vehicle subject to the terms and conditions contained herein, I hereby acknowledge during the currency of the hire agreement I shall be liable for any offence for all fixed penalty notices under the Road Traffic Offenders act 1991, including any parking/ excess parking notices.

“I further agree to be bound by the terms and conditions of the Insurance which I have seen and read or have had the opportunity to see and read”.

I agree to fully cooperate and assist Falcon Van Conversions Ltd and their insurers in the investigation of any third-party claim. If Falcon Van Conversions Ltd or their insurers are required to make any payment to a third party as a result of the use of the vehicle involving a breach by you or any Authorised Driver of any of the terms and conditions of the Agreement or our motor fleet insurance policy, you will have to pay on demand all sums paid by our insurers in relation to the claim. If you provide false information in relation to any third-party claim, or if we or our insurers suspect fraud, we may notify the fraud prevention agencies and databases and you may be prosecuted.”

*To obtain a DVLA check code, you need to visit the DVLA website and use their “View Driving Licence” service. You will need your driving licence number, National Insurance number, and postcode (as printed on your licence). The process involves accessing your driving record online and generating a unique code. This code allow us to view your driving licence information for insurance purposes.